Step 1: To isolate the issue, we suggest you to create a new user account and check if the same issue occurs. Let's try the below steps and check if it helps.
This issue might have occurred if some system files gets corrupted. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.
Keep in touch and stay productive with Teams and Officeeven when you're working remotely.
